Track your Order
TRACK YOUR ORDER
I. LOCAL SHIPPING
Standard Local Shipping
Please expect your packages within 2 to 3 working days (within Metro Manila) and 3 to 7 working days (provincial) from the date of shipping.
To follow your package real-time, kindly input your package's tracking number here:
The tracking number should have been included in the shipping confirmation email we sent you!
Same-day Local Shipping
Our same-day shipping costs are at a fixed rate of Php 350. This service is only available in Metro Manila, from Monday to Saturday (excluding national holidays).
To receive your package on the same day, confirm your order before 12 NN. Orders that chose same-day shipping but are made after 12 NN will be shipped on the following working day.
Once your order has been shipped, you will receive a text message from Lalamove with the tracking link.
II. SHOWROOM PICK-UP
If you chose this option at checkout, you will have to drop by and pick your order/s up at the Ecoingenuity Inc. HQ with the address Unit 506. Omm-Citra Building, San Miguel Avenue, Ortigas Center, 1605 Pasig City, Metro Manila.
Please give us 24 hours from the time you ordered to prepare your package. Kindly message us also ahead of time of your expected time of arrival.
1. Front entrance is along San Miguel Avenue: Linden Suites, BDO
2. Back entrance is along Amethyst
Picks up schedule is from Monday to Saturday, 9 AM to 5:00 PM (excluding national holidays).
III. INTERNATIONAL SHIPPING
We ship worldwide via DHL. Please allow 5 to 10 working days for international orders to be delivered. Shipping fee will be computed upon checkout.
Product prices displayed are exclusive of duties and taxes. This means all additional taxes, import fees and surcharges levied by destination countries are the responsibility of the customer. We are unable to provide an estimate of these charges as it depends on the country's rules and regulations.
For other concerns, feel free to email us at firstname.lastname@example.org